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GDPR Compliance

Our commitment to data protection and privacy rights

Last Updated: January 2024

Overview

pine-heron is committed to compliance with the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area (EEA). This page outlines how we handle personal data in accordance with GDPR requirements.

This information supplements our main Privacy Policy and provides additional details relevant to GDPR compliance.

Data Controller

For the purposes of GDPR, pine-heron acts as the data controller for personal information collected through this website. Our contact details are:

pine-heron
42 Greenway Boulevard
Sydney NSW 2000
Australia

Email:

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent: Where you have given clear consent for us to process your personal data for specific purposes, such as receiving communications.
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests.
  • Legal Obligation: Where processing is necessary to comply with a legal obligation.

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of receiving your request.

Right to Rectification

You have the right to request correction of any inaccurate personal data we hold about you. We will respond to such requests within one month.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.

Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect you. We do not currently use automated decision-making.

International Data Transfers

As we are based in Australia, personal data collected from EEA residents may be transferred to and processed in Australia. We ensure appropriate safeguards are in place to protect your data, including adherence to Australian privacy laws that provide comparable protection.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods vary based on the type of data and the purposes of processing. When data is no longer needed, it is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption of data in transit, access controls, and regular security assessments.

Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to the rights and freedoms of individuals, we will notify affected individuals without undue delay, in accordance with GDPR requirements.

Exercising Your Rights

To exercise any of your rights under GDPR, please contact us using the details provided above. We may need to verify your identity before processing your request. We will respond to requests within one month, though this period may be extended by two further months for complex requests.

Complaints

If you are unsatisfied with our response to your request or believe our processing of your personal data does not comply with GDPR, you have the right to lodge a complaint with a supervisory authority in your country of residence.

Updates

We may update this GDPR compliance information periodically. Changes will be posted on this page with an updated revision date.