Privacy Policy
How we collect, use, and protect your information
Last Updated: January 2024
Introduction
pine-heron is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.
By using our website or engaging our services, you acknowledge that you have read and understood this policy.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, and physical address when you submit inquiry forms or engage our services.
- Property Information: Details about your property relevant to energy assessments, including location, size, and current energy usage.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources.
- Technical Data: IP address, browser type, operating system, and device information collected automatically when you visit our site.
How We Use Your Information
We use collected information for the following purposes:
- To respond to your inquiries and provide requested services
- To prepare customised energy assessments and proposals
- To communicate with you about your project or inquiry
- To improve our website functionality and user experience
- To comply with legal obligations and protect our legitimate business interests
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service Providers: Trusted partners who assist with website hosting, analytics, and business operations, bound by confidentiality agreements.
- Installation Partners: Accredited installers who may perform work on your property, limited to information necessary for the project.
- Legal Requirements: When required by law, court order, or to protect our rights and safety.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted data transmission, and restricted access to personal information.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Inquiry data is typically retained for 24 months unless you become a client, in which case project-related information is retained for the duration of any applicable warranties.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant supervisory authority
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:
pine-heron
42 Greenway Boulevard
Sydney NSW 2000
Australia
Email: [email protected]